Customer Testimonials

I purchased a vehicle the beginning of April. The salesman “Eddie Martinez was amazing (at the beginning) he got us a sweet deal on 2022 Chevy Malibu. We were appalled that we got approved through a top notch dealership (so we thought) after we signed the papers he drove in the car and mentioned to my wife, dad, sister and I that we have warranty for the next 3000 miles or 3 months whatever comes first. We asked him about the engine issues and he mentioned again don’t worry you are completely covered do not hesitate to bring it in. We inquired ... Read More

Full review text opened.

DealerRater - Jun 10, 2025

I purchased a vehicle the beginning of April. The salesman “Eddie Martinez was amazing (at the beginning) he got us a sweet deal on 2022 Chevy Malibu. We were appalled that we got approved through a top notch dealership (so we thought) after we signed the papers he drove in the car and mentioned to my wife, dad, sister and I that we have warranty for the next 3000 miles or 3 months whatever comes first. We asked him about the engine issues and he mentioned again don’t worry you are completely covered do not hesitate to bring it in. We inquired about the window tint and he said they will do it for free so we had to take it back in a week we also mentioned about the cracked windshield and he said “don’t worry we will fix that too” Following week we took it in and they tinted the window but didn’t fix the crack (he mentioned that they sealed it) which is a lie because I know what a sealed window looks like and it was not fixed. The following week we had to return because the shifter was malfunctioning, it wasn’t recognizing the park gear. They fixed that but then about 2 weeks after that fixture the car was feeling heavy as we were driving. We called they had us take it in and turns out the fuel injectors are misfiring. I mentioned to Eddie, about the warranty he promised us and how we haven’t even come close to the 3,000 miles or have it for 3 months and he flat out said “well it’s not covered and what do you expect it’s a used car!” I told him I acknowledged that , my other vehicle is also used and from Carmax and not once have I had this many issues in matter of 1 month. He transferred me over to Miss Monica and I voiced my concerns and frustration and she told us well it’s not covered the fixtures are going to run you 1900.. but I will give you a 500 discount. I mentioned again about how Eddie promised us any fixtures on the vehicle and she again said I'm sorry we can’t fix it for free. So now I’m stuck paying for a non working vehicle that is sitting on driveway. This has been the most stressful and frustrating car lot I have ever been through.

Read at DealerRater

Mike is a very knowledge and loyal representative for Cadillac. He knows his job. He goes far and beyond to assure a good experience for his clients.

Read at DealerRater

I went in for an oil change on my 2014 Cadillac XTS on August 6, 2024. I was greeted by Ramon Acosta (Service Advisor). He was very friendly. He made me feel welcome and treated me great from the time I met him to the time I left. I will definitely get my next oil change at Bravo Cadillac. By the way, I purchased my Cadillac new from BRAVO CADILLAC.

Read at DealerRater

This dealership doesn't give you the vibe that people normally expect from car dealerships. They're not pushy. They don't stand over you like vultures looking to make a quick buck. Everyone we have had experiences with at Bravo are good kind, honest people and it is written all over them that they want to take care of their customers! We are so pleased with the service at Bravo and will absolutely be customers for life! Thank you Bravo!

Read at DealerRater

Great service from the minute we walked in the door. We bought 2 used cars from Josh Great salesman. They made sure it was a quick and easy process. I would highly recommend Bravo

Read at DealerRater

Do not purchase from them! Purchased a new vehicle from them last week and showed them the price they listed was $2500 cheaper online, they told me they would honor it, had me sign all of the financing paperwork with the lower price listed and then they obtained the auto loan in the amount for the sticker price ($2500 more) and did not honor the online price- they also ran my credit through various financing companies and chose the company with the highest financing rate- it has been a week and I am receiving letters in the mail from the other financing ... Read More

Full review text opened.

DealerRater - Jul 7, 2023

Do not purchase from them! Purchased a new vehicle from them last week and showed them the price they listed was $2500 cheaper online, they told me they would honor it, had me sign all of the financing paperwork with the lower price listed and then they obtained the auto loan in the amount for the sticker price ($2500 more) and did not honor the online price- they also ran my credit through various financing companies and chose the company with the highest financing rate- it has been a week and I am receiving letters in the mail from the other financing companies telling me that I was approved at a rate 3% lower than the one they chose- love the car but do not recommend buying from them! Cost me thousands more buying through them and letting them find the finance company

Read at DealerRater

Terrible customer service, nothing but bottom feeders at this dealership. Their goal is to screw people over as much as possible. I would not recommend them. Look at their reviews in other places, they even had to stop letting people post on Facebook because it was so bad. There are plenty of other dealerships on Montana. Just don’t go to this one..

Read at DealerRater

Terrible dealership, had to take my truck THREE times already this past year. Every time I go I still have to pay something out of pocket even though they discreetly added an extended warranty to the sales contract. I’m not going to blame Chevy. I’ve had other Silverado’s and never had any issues. And keep in mind when you get the warranty you can’t take it anywhere else which is another pain in the xxx, these people just try to find any way to screw you over and take the most from you. At this point ... Read More

Full review text opened.

DealerRater - Jun 2, 2023

Terrible dealership, had to take my truck THREE times already this past year. Every time I go I still have to pay something out of pocket even though they discreetly added an extended warranty to the sales contract. I’m not going to blame Chevy. I’ve had other Silverado’s and never had any issues. And keep in mind when you get the warranty you can’t take it anywhere else which is another pain in the xxx, these people just try to find any way to screw you over and take the most from you. At this point I’m willing to take a loss on the truck just so I don’t have to deal with these people anymore.

Read at DealerRater

Great customer service !! Definitely recommend!! Our sales person was the best an helpful.

great service by vanessa diaz and all the personal around the service drive .....

I want to start by saying, I have never wanted to own a Cadillac. They just didn’t appeal to me. I preferred small cars and owned several. But my husband decided to get a Cadillac CT5V Black Wing and he loved it. And he convinced me to look at a CT4V Black Wing (which is a bit smaller) and one test drive was all it took to make me a believer. Buying this new car at Bravo Cadillac was easy. John Brooks (our salesman) made the whole process painless - from calling us when the vehicle arrived ... Read More

Full review text opened.

Google - Mar 8, 2023

I want to start by saying, I have never wanted to own a Cadillac. They just didn’t appeal to me. I preferred small cars and owned several. But my husband decided to get a Cadillac CT5V Black Wing and he loved it. And he convinced me to look at a CT4V Black Wing (which is a bit smaller) and one test drive was all it took to make me a believer. Buying this new car at Bravo Cadillac was easy. John Brooks (our salesman) made the whole process painless - from calling us when the vehicle arrived to going over the interior with me before I drove my new toy home. And Mr. Brooks wasn’t an exception - everyone we dealt with was just as polite and helpful. I would recommend this dealership to anyone who is interested in high quality vehicles and great service.

Mike in service is always so helpful and easy to talk to. He helps me in maintaining my Cadillac. They always leave my car spotless and take care of all issues. Friendly customer service at Cadillac service always.

(Translated by Google) They have treated me very well, perfectly, young Eduardo was very kind to us, he showed us several vehicles until we chose one that I like, he answered each of our questions, and he helped us with everything. I am very happy to have a vehicle now. (Original) Me han atendido muy bien, perfectamente, el joven Eduardo fue muy amable con nosotros, nos mostró varios vehículos hasta elegir uno que me guste, respondió cada una de nuestras dudas, y nos ayudo en todo. Estoy muy contento de tener un vehículo ahora.

I came to get my car serviced with Mike R. He was very helpful and polite. Then I decided to see if I could trade in my car for a new one and Patrick was the sales person very friendly polite and helpful. I’m very happy with the service and the purchase of my new vehicle.

Do not purchase a vehicle from Bravo. First, they took my trade in and did not pay it off; it took me several months of emails and phone calls from both myself and Toyota Motor Credit to correct the matter. The worst part of the situation is they had already sold my trade in and still had not paid off the vehicle. Additionally, they sold me a vehicle with odometer rollback issues. They did not do their due diligence in ensuring that the vehicle was reporting the correct mileage. I only found out when I tried to trade it in ... Read More

Full review text opened.

DealerRater - Mar 3, 2023

Do not purchase a vehicle from Bravo. First, they took my trade in and did not pay it off; it took me several months of emails and phone calls from both myself and Toyota Motor Credit to correct the matter. The worst part of the situation is they had already sold my trade in and still had not paid off the vehicle. Additionally, they sold me a vehicle with odometer rollback issues. They did not do their due diligence in ensuring that the vehicle was reporting the correct mileage. I only found out when I tried to trade it in at another dealership. This vehicle should have never been sold to anyone. This is clearly a violation of the Texas Deceptive Trade Practices Act and the Federal Odometer Law. I have reached out to them to correct this matter. I have been very patient and have given them sufficient time to correct the matter. I do not want this vehicle; it was not sold to me in good faith. I requested that they take the vehicle back and payoff my loan. Which is the least they could do considering that I can take civil action for damages that will far exceed the payoff of the vehicle. Yet they were not receptive I had to place a bad review on social media to get their attention. They then offered to have the mileage on the Carfax corrected!!!! NO THANK YOU!! They then offered to put the vehicle up for auction and only payoff the vehicle if it brings 17 thousand. I agreed to this option in a effort to be civil; however Bravo stated the vehicle only brought in 15 thousand; which means they want me to pay the difference for the payoff. Bravo apparently is not capable of understanding the two laws mentioned above. The facts are: Bravo sold a vehicle with incorrect mileage at a much higher cost than the vehicle is worth. This vehicle should have never been sold; especially without disclosing the mileage discrepancy. I no longer want this vehicle, I do not feel safe driving my family (children) in this vehicle. Therefore, I want them to take their vehicle back get me out of the deceptive loan they initiated. Prior to purchase consider if you are willing to deal with all of these issues; the payoff issue and now the larger issue of fraudulent mileage which drastically changes the safety and value of the vehicle. Do yourself a favor and ask yourself if you would want to drive your family in a vehicle such as this prior to purchasing any vehicle from any Bravo location. BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Read at DealerRater

Ava Garcia made an excellent impression with her professional service…

(Translated by Google) Excellent treatment in the sale of the car of Juan Gonzalez and Alberto Santos, excellent and everything very fast. Thank you for your great work. Bravo Cadillac El Paso (Original) Excelente trato en la venta del auto de Juan Gonzalez y Alberto Santos excelente y todo muy rápido Gracias por si gran trabajo .Bravo Cadillac El Paso

Very satisfied, Manny was courteous, helpful and professional.

They did what they are expected to do an excellent job. it was a quick and friendly service by Miguel Rodriguez.

Highly recommend Juan salesman very attentive

Juan was very polite, attentive and professional ! Great, clean cars highly recommend 👌

Eddie Martinez was the man that helped me get my beautiful family vehicle.

Awesome service! Mike was very kind and attentive to me and my car needs. Associates greeted me and made sure I was good.

Omar Nunez, Sales Consultant, and entire team at Bravo Cadillac provided an exceptional, professional sales experience with the purchase our new vehicle.

outstanding service by my advisor mike rodriguez. he's very knowledgeable with all of the questions I had regarding my SUV. great work also to the mechanics who took care of my SUV. thanks guys.

Mr. John Brooks is an excellent professional.

Mr. John Zarrilli was very pleasant and patient. He had good knowledge of the vehicle and made the process of buying very pleasant.

(Translated by Google) I want to testify, the young Diego, (seller) provided me with VIP service, he gave me a very good evaluation of my trade, they did everything possible to satisfy me as a client, I recommend them 100 percent (Original) Quiero dar testimonia, el joven Diego,(vendedor) me proporcionó servicio VIP me dió muy buena valoración de mi trade hicieron todo lo posible por satisfacerme cómo cliente,los recomiendo 100 por ciento

David was of great help he very much would let you not only see the car and try out the car but also to give you time to think about your own financial availabilities. He was very aware of respecting your time and thoughts. so far one of the best sales associate I have had the pleasure to speak with.

My wife and I, have bought several cars throughout our lifetime at various dealerships. However, Bravo Cadillac sales team excelled in comparison to others. Sales rep. David Ochoa was wonderful, Sales Manager Joel Hernandez was excellent and Jasmine Gutierrez was phenomenal. We really loved our experience at Bravo Cadillac and definitely commend and recommend for anyone’s future dealership.

Awesome customer service Omar!

It was a very pleasant and awesome experience, I’m so grateful for the excellent customer support Omar provided us today. Thank you so very much!

I am a regular Bravo customer and have worked with sales, service, parts and collision departments. Have always been friendly and helpful.

My wife and I needed a vehicle with space for our growing family. We initially came for a 2016 Dodge Caravan but ended up leaving with a 2020 Dodge Caravan. Our sales man Jonathan was dope, he was a new salesman at the time but he did all he could and more to help us learn about the car (don't let his youth fool y'all). He made buying my very first car from a dealership stressless. Even the manager came to help lower the price of the van. They also had this really useful payment plan where we only had ... Read More

Full review text opened.

Google - Jan 26, 2023

My wife and I needed a vehicle with space for our growing family. We initially came for a 2016 Dodge Caravan but ended up leaving with a 2020 Dodge Caravan. Our sales man Jonathan was dope, he was a new salesman at the time but he did all he could and more to help us learn about the car (don't let his youth fool y'all). He made buying my very first car from a dealership stressless. Even the manager came to help lower the price of the van. They also had this really useful payment plan where we only had to pay after the first three months (no interest increase or price increase) All in all I have 0 complaints, especially since I did research on many cars before I got here and they never tried to upsell me or use any sales tricks to manipulate our decision (I'm a former salesman myself so I 100% expected them to but they didn't). They did nothing but be honest and fair with their service (honestly they did way more than they needed to for my family) I absolutely recommend Bravo if you're looking to buy a vehicle.

Had an amazing experience with John Z! He provided world class service wile making my car buying experience as easy as possible. He showed me a variety of cars that i had mentioned to him and patently helped me eliminate each until i found the exact ride I've been wanting for months. Now in a 2022 Ilx I couldn’t have made a better decision and its all thanks to my guy John Z. I highly recommend car shopping with John Z 10/10!!!

John Z was awesome, he helped us find what we where looking for, and helped with paperwork, it was a smooth process.

I went Christmas shopping for my mom and Diego Alvarez helped me out, he really came in handy showing me cars and helped me decided for a good car👍👍

Highly satisfied with prompt service, clear recommendations on required service. Kudos to Manny Saenz

Bravo has repaired all my Chevy vehicles. I didn't get good service from my Chevrolet dealer as my warranty was expiring. Bravo's bodywork was so good that when I traded in my last Impala, the dealership was unable to determine where the paint was blended! Everyone has been very nice in every interaction I've had. Truly outstanding.

Great service as always. Mike our service manager and David our salesman!

Great service!

(Translated by Google) Since I called to make an appointment for an oil change, I was treated with great kindness and professionalism, on the day of the appointment, they were very punctual and with a fast, professional and friendly service! (Original) Desde que llame para hacer una cita para cambio de aceite, fui atendido con mucha amabilidad y profesionalismo, el día de la cita, fueron muy puntuales y con un servicio rápido, profesional y amigable!

Mike made this experience extremely smooth from start to finish. I was in and out in a timely manner and he tended to our evry need..thanks again Bravo and Mike..

I called for oil change appointment, and was able to get the following day

I was treated very well and my car is running great. Service was good. Thank you!

I took my Escalade in yesterday and Mike R. had me on my way quickly and satisfied with my truck service. Thank you!! Great job guys!

Read at DealerRater

Mariana and Osvaldo were super helpful through the whole process great place

Great customer service

(Translated by Google) The best thing about that store and its owners and employees, all super professional and attentive to their customers (Original) Lo mejor esa tienda y sus Duenos y empleados todos super profecionales y atentos con sus clientes

Our family has been Cadillac owners for many years particularly Bravo. We have purchased two Cadillacs and in this time we have done all of our service at Bravo. Our Service Advisor is Mike Rodriguez. On 11-11-22 we took our CTS coupe in for service. Our daughter is currently in the Navy and I drove the car back from San Diego for service so that it would be ready for her next deployment. Prior to me getting the car, the cooling sensor suddenly went out. I immediately call Mike for guidance. Even though he was on vacation, Mike still ... Read More

Full review text opened.

Google - Nov 12, 2022

Our family has been Cadillac owners for many years particularly Bravo. We have purchased two Cadillacs and in this time we have done all of our service at Bravo. Our Service Advisor is Mike Rodriguez. On 11-11-22 we took our CTS coupe in for service. Our daughter is currently in the Navy and I drove the car back from San Diego for service so that it would be ready for her next deployment. Prior to me getting the car, the cooling sensor suddenly went out. I immediately call Mike for guidance. Even though he was on vacation, Mike still provided me guidance on what the problem could be and what I should do. I was able to contact a dealership (Bob Stall Chevrolet because the Marvin K Brown Cadillac dealership told us it would be three weeks before anyone could see us and not helpful at all. Anyway, we took the car to Bob Stall Chevrolet because I felt it was a reputable GM dealership. My daughter took the car and was charged 700.00 to install a 56.00 cooling sensor. I have placed a Google review on this matter and the charge is being investigated. I was able to drive the car back to complete other services at Bravo. I know that this is a very long review, but I tell you all this because I never have such issues at Bravo and Mike has our family very spoiled with great service and integrity. We had other issues that came up with the car and as usual Mike had the solution. This is not the first time I needed the car repaired in a timely manner to meet the needs of our family. Mike will never know how much I appreciate everything he does for us. Mike is the gold standard in his field and is the ONLY reason why we stay with Bravo. I can tell you that I am not the only one. I see Mike provide the same intensity with customer he works with. God Bless you brother! You are much appreciated.

service: thermostat replacement (warranty) wipers replaced advisor: Mike

Service advisor Mike R was great as he always has been. Keeps contact and information coming.

Took my Xt4 for service, the reception by Mike was fast and the service as well

Excellent service and I feel safe driving my car knowing that everything is little suppose to be.

When we were the service was amazing Jonathan make sure we were taking care of, I will highly recommend the place if ur looking to buy a car. Everyone there are good and they make sure that you are well treated when your there. Thank guys

(Translated by Google) Pure lies .... (Original) Puras mentiras ....

Had an amazing experience with my vehicle purchase here. Ashley was very prompt and helpful when I inquired for a SUV. Patrick was a great salesman and he made sure he got me the deal I wanted. And thank you to the used car director Waltar for helping me out so tremendously on my trade in. Emir the finance manager made it quick and easy on the paperwork and warranty. I highly recommend Patrick to anyone who is in the market for a vehicle. Thank you BRAVO!!!!!!

A bit confusing with all that construction but nice bunch... The service guys did good! 👍

Service department was great, specifically Joab. Highly recommend Bravo.

Awesome experience. Always friendly willing to go the extra mile for you. Service department has really improved. Ava Garcia got my car out from a oil change in less than an hr.

Big shot out to GABRIEL VILLARREAL from bravo in El Paso. Not only that his team brought my suv back and gave me top dollar for it , also went out of his way to put me into a different suv that I wanted. My experience was amazing. Special thx to Christian the finance director. I will definitely come back.👍🏾👍🏾👍🏾👍🏾👍🏾

Esteban Duarte and Zoraya Torres were amazing. They were so helpful and made me feel very comfortable. Always available to answer any questions I had.

Great customer service, Mike Rodriguez pays attention to detail and is an excellent employee.

Great Service from Diego!! Need a car go see him!!

First of all I want to thank Omar Nunez and everyone that made it possible for us to buy a car. Even though I had set eyes on a Chevy Equinox and was ready to sign, someone else beat us to the punch. It's okay because Omar was able to get us on another vehicle that we also liked. The down payment for us was a little steep but it was workable. So hopefully in 6 months to a year we can trade it in for a Chevy Equinox or Chevy Trailblazer. I know Bravo will make it happen. I ... Read More

Full review text opened.

Google - Sep 21, 2022

First of all I want to thank Omar Nunez and everyone that made it possible for us to buy a car. Even though I had set eyes on a Chevy Equinox and was ready to sign, someone else beat us to the punch. It's okay because Omar was able to get us on another vehicle that we also liked. The down payment for us was a little steep but it was workable. So hopefully in 6 months to a year we can trade it in for a Chevy Equinox or Chevy Trailblazer. I know Bravo will make it happen. I am praying they will because they sold that one car I really wanted so they owe it too me. Everyone was great! Thank you Omar for your great customer skills and professionalism.

Agree good costumer service

My salesperson-Gabriel- was Courteous, professional and overall, fantastic!

The moment I arrived to Bravo Cadillac I was welcomed by Diego, however he did an excellent job showing me the vehicles and showing me prices I needed thanks to him I did not walk out the lot but drove out with a new car thank you guys for helping me and making it happen!!! 🙏🏽

Elijah helped me look for the car I wanted! The process was smooth and he made sure the car was taken care of before handing it off to me. Really great customer service overall! 🤩

Oscar Flores did a wonderful job putting the deal together from long distance. Great people!!

Just bought my first car from here. Gabe was amazing & was the best salesman I met out of the six plus dealerships I visited. ASK FOR GABE!

Christian at Bravo made it so easy to get my car serviced. They don't pressure you however ensure they recommend what's best for your vehicle so rest assured your car is taken care of.

Great staff and always so attentive!

Went on several dealerships trying to buy my first car, none of them could help me and riding the bus wasn’t an option anymore A friend of mine recommended me Emir Atayde at Bravo Cadillac since she got her car from them. They gave me the help and the customer service that I didn’t get on the other dealerships, even though im young they treat me with respect and was able to buy my first car I recommend to anyone trying to get a good deal, and have fun while doing it, everyone was amazing, especially my finance ... Read More

Full review text opened.

Google - Aug 27, 2022

Went on several dealerships trying to buy my first car, none of them could help me and riding the bus wasn’t an option anymore A friend of mine recommended me Emir Atayde at Bravo Cadillac since she got her car from them. They gave me the help and the customer service that I didn’t get on the other dealerships, even though im young they treat me with respect and was able to buy my first car I recommend to anyone trying to get a good deal, and have fun while doing it, everyone was amazing, especially my finance person Emir.

Best experience buying a car ever! I used to drive a grand Cherokee and I wanted an upgrade but I wasn't sure i could afford it Emir Atayde (finance manager) gave me the best deal i could ever ask for Got my self an Audi Q7, APR. So good that my monthly payment stay almost the same!! Even with the warranties he sold me, that let me tell you, now im driving a better, newer SUV, feel secure on the streets and didn't break my bank. HIGHLY RECOMMEND

Joselyn did an amazing job ,she got me a great deal and was easy to work with !

This is a great place to buy your next car! People are so friendly and they get you the best price! The process is painless, I was in and out! They literally called me and said everything is ready, just come in to sign! I highly recommend Terry Montes, she’s the best! Thank you Terry!

Terry Montes, Jocelyn Rascon, and Zoraya Torres went above and beyond for us! Great team! Loving my GMC Acadia Denali!

They have great car selections and great service!!!

Patrick help me out. He was professional and I appreciate his hard work on getting me a car. Thank you

Bravo is a great place to go. You get great service from the moment you arrive. Patrick was my sales person and was very friendly and very knowledgeable. I highly recommend you ask for him on your first/next visit. Thank you Patrick!

This place has been great from start to finish. When I traded in my car for a truck. The staff there was amazing. And even now when I take my truck in for service. The staff is just as great and helpful as when I first got the truck. All my questions were answered. And I felt at ease. Thank you BRAVO CADILLAC.

The best place to wait, while your car is being serviced. No unpleasant surprises.

Great service! Above and beyond, Thank you Mike, I appreciate that!

We are so grateful and satisfied with the sales persons and the staff. Everything went great on the deal. May God-bless the owner Alex Flores and employees.

Place to buy a vehicle