Careers

I purchased a vehicle the beginning of April. The salesman “Eddie Martinez was amazing (at the beginning) he got us a sweet deal on 2022 Chevy Malibu. We were appalled that we got approved through a top notch dealership (so we thought) after we signed the papers he drove in the car and mentioned to my wife, dad, sister and I that we have warranty for the next 3000 miles or 3 months whatever comes first. We asked him about the engine issues and he mentioned again don’t worry you are completely covered do not hesitate to bring it in. We inquired about the window tint and he said they will do it for free so we had to take it back in a week we also mentioned about the cracked windshield and he said “don’t worry we will fix that too” Following week we took it in and they tinted the window but didn’t fix the crack (he mentioned that they sealed it) which is a lie because I know what a sealed window looks like and it was not fixed. The following week we had to return because the shifter was malfunctioning, it wasn’t recognizing the park gear. They fixed that but then about 2 weeks after that fixture the car was feeling heavy as we were driving. We called they had us take it in and turns out the fuel injectors are misfiring. I mentioned to Eddie, about the warranty he promised us and how we haven’t even come close to the 3,000 miles or have it for 3 months and he flat out said “well it’s not covered and what do you expect it’s a used car!” I told him I acknowledged that , my other vehicle is also used and from Carmax and not once have I had this many issues in matter of 1 month. He transferred me over to Miss Monica and I voiced my concerns and frustration and she told us well it’s not covered the fixtures are going to run you 1900.. but I will give you a 500 discount. I mentioned again about how Eddie promised us any fixtures on the vehicle and she again said I'm sorry we can’t fix it for free. So now I’m stuck paying for a non working vehicle that is sitting on driveway. This has been the most stressful and frustrating car lot I have ever been through.