Testimonios de Clientes

I purchased a vehicle the beginning of April. The salesman “Eddie Martinez was amazing (at the beginning) he got us a sweet deal on 2022 Chevy Malibu. We were appalled that we got approved through a top notch dealership (so we thought) after we signed the papers he drove in the car and mentioned to my wife, dad, sister and I that we have warranty for the next 3000 miles or 3 months whatever comes first. We asked him about the engine issues and he mentioned again don’t worry you are completely covered do not hesitate to bring it in. We inquired ... Read More

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DealerRater - Jun 10, 2025

I purchased a vehicle the beginning of April. The salesman “Eddie Martinez was amazing (at the beginning) he got us a sweet deal on 2022 Chevy Malibu. We were appalled that we got approved through a top notch dealership (so we thought) after we signed the papers he drove in the car and mentioned to my wife, dad, sister and I that we have warranty for the next 3000 miles or 3 months whatever comes first. We asked him about the engine issues and he mentioned again don’t worry you are completely covered do not hesitate to bring it in. We inquired about the window tint and he said they will do it for free so we had to take it back in a week we also mentioned about the cracked windshield and he said “don’t worry we will fix that too” Following week we took it in and they tinted the window but didn’t fix the crack (he mentioned that they sealed it) which is a lie because I know what a sealed window looks like and it was not fixed. The following week we had to return because the shifter was malfunctioning, it wasn’t recognizing the park gear. They fixed that but then about 2 weeks after that fixture the car was feeling heavy as we were driving. We called they had us take it in and turns out the fuel injectors are misfiring. I mentioned to Eddie, about the warranty he promised us and how we haven’t even come close to the 3,000 miles or have it for 3 months and he flat out said “well it’s not covered and what do you expect it’s a used car!” I told him I acknowledged that , my other vehicle is also used and from Carmax and not once have I had this many issues in matter of 1 month. He transferred me over to Miss Monica and I voiced my concerns and frustration and she told us well it’s not covered the fixtures are going to run you 1900.. but I will give you a 500 discount. I mentioned again about how Eddie promised us any fixtures on the vehicle and she again said I'm sorry we can’t fix it for free. So now I’m stuck paying for a non working vehicle that is sitting on driveway. This has been the most stressful and frustrating car lot I have ever been through.

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Mike is a very knowledge and loyal representative for Cadillac. He knows his job. He goes far and beyond to assure a good experience for his clients.

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I went in for an oil change on my 2014 Cadillac XTS on August 6, 2024. I was greeted by Ramon Acosta (Service Advisor). He was very friendly. He made me feel welcome and treated me great from the time I met him to the time I left. I will definitely get my next oil change at Bravo Cadillac. By the way, I purchased my Cadillac new from BRAVO CADILLAC.

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This dealership doesn't give you the vibe that people normally expect from car dealerships. They're not pushy. They don't stand over you like vultures looking to make a quick buck. Everyone we have had experiences with at Bravo are good kind, honest people and it is written all over them that they want to take care of their customers! We are so pleased with the service at Bravo and will absolutely be customers for life! Thank you Bravo!

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Great service from the minute we walked in the door. We bought 2 used cars from Josh Great salesman. They made sure it was a quick and easy process. I would highly recommend Bravo

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Do not purchase from them! Purchased a new vehicle from them last week and showed them the price they listed was $2500 cheaper online, they told me they would honor it, had me sign all of the financing paperwork with the lower price listed and then they obtained the auto loan in the amount for the sticker price ($2500 more) and did not honor the online price- they also ran my credit through various financing companies and chose the company with the highest financing rate- it has been a week and I am receiving letters in the mail from the other financing ... Read More

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DealerRater - Jul 6, 2023

Do not purchase from them! Purchased a new vehicle from them last week and showed them the price they listed was $2500 cheaper online, they told me they would honor it, had me sign all of the financing paperwork with the lower price listed and then they obtained the auto loan in the amount for the sticker price ($2500 more) and did not honor the online price- they also ran my credit through various financing companies and chose the company with the highest financing rate- it has been a week and I am receiving letters in the mail from the other financing companies telling me that I was approved at a rate 3% lower than the one they chose- love the car but do not recommend buying from them! Cost me thousands more buying through them and letting them find the finance company

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Terrible customer service, nothing but bottom feeders at this dealership. Their goal is to screw people over as much as possible. I would not recommend them. Look at their reviews in other places, they even had to stop letting people post on Facebook because it was so bad. There are plenty of other dealerships on Montana. Just don’t go to this one..

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Terrible dealership, had to take my truck THREE times already this past year. Every time I go I still have to pay something out of pocket even though they discreetly added an extended warranty to the sales contract. I’m not going to blame Chevy. I’ve had other Silverado’s and never had any issues. And keep in mind when you get the warranty you can’t take it anywhere else which is another pain in the xxx, these people just try to find any way to screw you over and take the most from you. At this point ... Read More

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DealerRater - Jun 1, 2023

Terrible dealership, had to take my truck THREE times already this past year. Every time I go I still have to pay something out of pocket even though they discreetly added an extended warranty to the sales contract. I’m not going to blame Chevy. I’ve had other Silverado’s and never had any issues. And keep in mind when you get the warranty you can’t take it anywhere else which is another pain in the xxx, these people just try to find any way to screw you over and take the most from you. At this point I’m willing to take a loss on the truck just so I don’t have to deal with these people anymore.

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Great customer service !! Definitely recommend!! Our sales person was the best an helpful.

great service by vanessa diaz and all the personal around the service drive .....

The service department is terrible. I took my wife's suv (2022 with less than 12k miles on it) for an oil change and the next day the engine failed. This was back in the first week of February. I was told by Cuauhtémoc Ferrer, the service manager, that the engine failed due to no fault of theirs and a new one would have to be ordered. It turns out the new one is actually a remanufactured one. I have to call for updates because they don't bother to follow up. I WOULD AVOID THIS DEALERSHIP AT ALL COSTS, ... Read More

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Google - Mar 9, 2023

The service department is terrible. I took my wife's suv (2022 with less than 12k miles on it) for an oil change and the next day the engine failed. This was back in the first week of February. I was told by Cuauhtémoc Ferrer, the service manager, that the engine failed due to no fault of theirs and a new one would have to be ordered. It turns out the new one is actually a remanufactured one. I have to call for updates because they don't bother to follow up. I WOULD AVOID THIS DEALERSHIP AT ALL COSTS, ESPECIALLY THEIR SERVICE DEPARTMENT.

I want to start by saying, I have never wanted to own a Cadillac. They just didn’t appeal to me. I preferred small cars and owned several. But my husband decided to get a Cadillac CT5V Black Wing and he loved it. And he convinced me to look at a CT4V Black Wing (which is a bit smaller) and one test drive was all it took to make me a believer. Buying this new car at Bravo Cadillac was easy. John Brooks (our salesman) made the whole process painless - from calling us when the vehicle arrived ... Read More

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Google - Mar 7, 2023

I want to start by saying, I have never wanted to own a Cadillac. They just didn’t appeal to me. I preferred small cars and owned several. But my husband decided to get a Cadillac CT5V Black Wing and he loved it. And he convinced me to look at a CT4V Black Wing (which is a bit smaller) and one test drive was all it took to make me a believer. Buying this new car at Bravo Cadillac was easy. John Brooks (our salesman) made the whole process painless - from calling us when the vehicle arrived to going over the interior with me before I drove my new toy home. And Mr. Brooks wasn’t an exception - everyone we dealt with was just as polite and helpful. I would recommend this dealership to anyone who is interested in high quality vehicles and great service.

Mike in service is always so helpful and easy to talk to. He helps me in maintaining my Cadillac. They always leave my car spotless and take care of all issues. Friendly customer service at Cadillac service always.

(Translated by Google) They have treated me very well, perfectly, young Eduardo was very kind to us, he showed us several vehicles until we chose one that I like, he answered each of our questions, and he helped us with everything. I am very happy to have a vehicle now. (Original) Me han atendido muy bien, perfectamente, el joven Eduardo fue muy amable con nosotros, nos mostró varios vehículos hasta elegir uno que me guste, respondió cada una de nuestras dudas, y nos ayudo en todo. Estoy muy contento de tener un vehículo ahora.

I came to get my car serviced with Mike R. He was very helpful and polite. Then I decided to see if I could trade in my car for a new one and Patrick was the sales person very friendly polite and helpful. I’m very happy with the service and the purchase of my new vehicle.

Do not purchase a vehicle from Bravo. First, they took my trade in and did not pay it off; it took me several months of emails and phone calls from both myself and Toyota Motor Credit to correct the matter. The worst part of the situation is they had already sold my trade in and still had not paid off the vehicle. Additionally, they sold me a vehicle with odometer rollback issues. They did not do their due diligence in ensuring that the vehicle was reporting the correct mileage. I only found out when I tried to trade it in ... Read More

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DealerRater - Mar 3, 2023

Do not purchase a vehicle from Bravo. First, they took my trade in and did not pay it off; it took me several months of emails and phone calls from both myself and Toyota Motor Credit to correct the matter. The worst part of the situation is they had already sold my trade in and still had not paid off the vehicle. Additionally, they sold me a vehicle with odometer rollback issues. They did not do their due diligence in ensuring that the vehicle was reporting the correct mileage. I only found out when I tried to trade it in at another dealership. This vehicle should have never been sold to anyone. This is clearly a violation of the Texas Deceptive Trade Practices Act and the Federal Odometer Law. I have reached out to them to correct this matter. I have been very patient and have given them sufficient time to correct the matter. I do not want this vehicle; it was not sold to me in good faith. I requested that they take the vehicle back and payoff my loan. Which is the least they could do considering that I can take civil action for damages that will far exceed the payoff of the vehicle. Yet they were not receptive I had to place a bad review on social media to get their attention. They then offered to have the mileage on the Carfax corrected!!!! NO THANK YOU!! They then offered to put the vehicle up for auction and only payoff the vehicle if it brings 17 thousand. I agreed to this option in a effort to be civil; however Bravo stated the vehicle only brought in 15 thousand; which means they want me to pay the difference for the payoff. Bravo apparently is not capable of understanding the two laws mentioned above. The facts are: Bravo sold a vehicle with incorrect mileage at a much higher cost than the vehicle is worth. This vehicle should have never been sold; especially without disclosing the mileage discrepancy. I no longer want this vehicle, I do not feel safe driving my family (children) in this vehicle. Therefore, I want them to take their vehicle back get me out of the deceptive loan they initiated. Prior to purchase consider if you are willing to deal with all of these issues; the payoff issue and now the larger issue of fraudulent mileage which drastically changes the safety and value of the vehicle. Do yourself a favor and ask yourself if you would want to drive your family in a vehicle such as this prior to purchasing any vehicle from any Bravo location. BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Ava Garcia made an excellent impression with her professional service…

(Translated by Google) Excellent treatment in the sale of the car of Juan Gonzalez and Alberto Santos, excellent and everything very fast. Thank you for your great work. Bravo Cadillac El Paso (Original) Excelente trato en la venta del auto de Juan Gonzalez y Alberto Santos excelente y todo muy rápido Gracias por si gran trabajo .Bravo Cadillac El Paso

Very satisfied, Manny was courteous, helpful and professional.

They did what they are expected to do an excellent job. it was a quick and friendly service by Miguel Rodriguez.

I recently bought a used car and they were pretty helpful and gentle until I signed, car has a couple of moldings loose and they only had one remote for the car and no key, they promised me to fix the moldings and get me a second remote with a key, well now after a month I’ve been trying to contact them (calls and texts) to get all that fixed and they don’t even answer the phone, so basically they trick telling me all that to me to take the car. For me that’ll be the last ... Read More

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Google - Feb 21, 2023

I recently bought a used car and they were pretty helpful and gentle until I signed, car has a couple of moldings loose and they only had one remote for the car and no key, they promised me to fix the moldings and get me a second remote with a key, well now after a month I’ve been trying to contact them (calls and texts) to get all that fixed and they don’t even answer the phone, so basically they trick telling me all that to me to take the car. For me that’ll be the last deal I do with Bravo.

Highly recommend Juan salesman very attentive

Juan was very polite, attentive and professional ! Great, clean cars highly recommend 👌

Eddie Martinez was the man that helped me get my beautiful family vehicle.

Awesome service! Mike was very kind and attentive to me and my car needs. Associates greeted me and made sure I was good.

Omar Nunez, Sales Consultant, and entire team at Bravo Cadillac provided an exceptional, professional sales experience with the purchase our new vehicle.

outstanding service by my advisor mike rodriguez. he's very knowledgeable with all of the questions I had regarding my SUV. great work also to the mechanics who took care of my SUV. thanks guys.

Mr. John Brooks is an excellent professional.

Mr. John Zarrilli was very pleasant and patient. He had good knowledge of the vehicle and made the process of buying very pleasant.

I was lied to. I wasted my time. Not only that, but I will never do business with them. Ever!

(Translated by Google) I want to testify, the young Diego, (seller) provided me with VIP service, he gave me a very good evaluation of my trade, they did everything possible to satisfy me as a client, I recommend them 100 percent (Original) Quiero dar testimonia, el joven Diego,(vendedor) me proporcionó servicio VIP me dió muy buena valoración de mi trade hicieron todo lo posible por satisfacerme cómo cliente,los recomiendo 100 por ciento

Today my 77 year old mother went to Bravo Cadillac to see if they would honor an estimate to fix her Sun roof. The man who she spoke to wouldnt even work with her. The man who was supposed to help her was rude and told her they probably couldn't find the parts anymore. If they could find the parts it would probably cost close to $3000 to fix the sunroof. My mom was upset and left. As she left the man and another employee made comments and laughed as she walked away. This is the most unprofessional disrespectful way to ... Read More

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Google - Feb 3, 2023

Today my 77 year old mother went to Bravo Cadillac to see if they would honor an estimate to fix her Sun roof. The man who she spoke to wouldnt even work with her. The man who was supposed to help her was rude and told her they probably couldn't find the parts anymore. If they could find the parts it would probably cost close to $3000 to fix the sunroof. My mom was upset and left. As she left the man and another employee made comments and laughed as she walked away. This is the most unprofessional disrespectful way to conduct yourself and represent your business. I don't recommend doing business with people who try to humiliate their prospective customers.

David was of great help he very much would let you not only see the car and try out the car but also to give you time to think about your own financial availabilities. He was very aware of respecting your time and thoughts. so far one of the best sales associate I have had the pleasure to speak with.

My wife and I, have bought several cars throughout our lifetime at various dealerships. However, Bravo Cadillac sales team excelled in comparison to others. Sales rep. David Ochoa was wonderful, Sales Manager Joel Hernandez was excellent and Jasmine Gutierrez was phenomenal. We really loved our experience at Bravo Cadillac and definitely commend and recommend for anyone’s future dealership.

Awesome customer service Omar!

It was a very pleasant and awesome experience, I’m so grateful for the excellent customer support Omar provided us today. Thank you so very much!

I am a regular Bravo customer and have worked with sales, service, parts and collision departments. Have always been friendly and helpful.

My wife and I needed a vehicle with space for our growing family. We initially came for a 2016 Dodge Caravan but ended up leaving with a 2020 Dodge Caravan. Our sales man Jonathan was dope, he was a new salesman at the time but he did all he could and more to help us learn about the car (don't let his youth fool y'all). He made buying my very first car from a dealership stressless. Even the manager came to help lower the price of the van. They also had this really useful payment plan where we only had ... Read More

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Google - Jan 26, 2023

My wife and I needed a vehicle with space for our growing family. We initially came for a 2016 Dodge Caravan but ended up leaving with a 2020 Dodge Caravan. Our sales man Jonathan was dope, he was a new salesman at the time but he did all he could and more to help us learn about the car (don't let his youth fool y'all). He made buying my very first car from a dealership stressless. Even the manager came to help lower the price of the van. They also had this really useful payment plan where we only had to pay after the first three months (no interest increase or price increase) All in all I have 0 complaints, especially since I did research on many cars before I got here and they never tried to upsell me or use any sales tricks to manipulate our decision (I'm a former salesman myself so I 100% expected them to but they didn't). They did nothing but be honest and fair with their service (honestly they did way more than they needed to for my family) I absolutely recommend Bravo if you're looking to buy a vehicle.

Had an amazing experience with John Z! He provided world class service wile making my car buying experience as easy as possible. He showed me a variety of cars that i had mentioned to him and patently helped me eliminate each until i found the exact ride I've been wanting for months. Now in a 2022 Ilx I couldn’t have made a better decision and its all thanks to my guy John Z. I highly recommend car shopping with John Z 10/10!!!

John Z was awesome, he helped us find what we where looking for, and helped with paperwork, it was a smooth process.

I went Christmas shopping for my mom and Diego Alvarez helped me out, he really came in handy showing me cars and helped me decided for a good car👍👍

Highly satisfied with prompt service, clear recommendations on required service. Kudos to Manny Saenz

Bravo has repaired all my Chevy vehicles. I didn't get good service from my Chevrolet dealer as my warranty was expiring. Bravo's bodywork was so good that when I traded in my last Impala, the dealership was unable to determine where the paint was blended! Everyone has been very nice in every interaction I've had. Truly outstanding.

Great service as always. Mike our service manager and David our salesman!

Great service!

Purchased a Cadillac CTS 2012 back in SEPT and car broke down in OCT (my birthday weekend in Amarillo). 🙂 You’d think after being reassured that they kept the car I had just bought 4 days to make sure “everything was good with the car” that the car would not have broken down a month later. I had to take the car back 2 weeks after as well for an oil change when again you’d think that should’ve been done when I purchased the car as they still kept it for 4 days. It is JAN 2023 and I still don’t have ... Read More

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Google - Jan 6, 2023

Purchased a Cadillac CTS 2012 back in SEPT and car broke down in OCT (my birthday weekend in Amarillo). 🙂 You’d think after being reassured that they kept the car I had just bought 4 days to make sure “everything was good with the car” that the car would not have broken down a month later. I had to take the car back 2 weeks after as well for an oil change when again you’d think that should’ve been done when I purchased the car as they still kept it for 4 days. It is JAN 2023 and I still don’t have my car because the dealership in Amarillo has been “working” on it. I went in about 10 times to the dealership to try see what can be done and talked to different people and nothing ever got resolved . I needed them to pick up my car, be brought back to El Paso and for them to work on a car they literally just sold. I feel like I have been scammed into buying a bad faulty car and will be looking into my rights against the dealership for selling me bad car as they did not properly disclose any known issues with the vehicle. I have still been doing my monthly payments aside from having to buy a plane back when my car broke down and now all the Uber rides and gas money I pay to people to take me around because I don’t have my car. It has been a complete nightmare . Save yourself the trouble . Looking into legal action now .

(Translated by Google) Since I called to make an appointment for an oil change, I was treated with great kindness and professionalism, on the day of the appointment, they were very punctual and with a fast, professional and friendly service! (Original) Desde que llame para hacer una cita para cambio de aceite, fui atendido con mucha amabilidad y profesionalismo, el día de la cita, fueron muy puntuales y con un servicio rápido, profesional y amigable!

Mike made this experience extremely smooth from start to finish. I was in and out in a timely manner and he tended to our evry need..thanks again Bravo and Mike..

I called for oil change appointment, and was able to get the following day

I was treated very well and my car is running great. Service was good. Thank you!

I took my Escalade in yesterday and Mike R. had me on my way quickly and satisfied with my truck service. Thank you!! Great job guys!

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Terrible customer service, referred and had people purchase vehicles from them. I’ve spoke to Luis Acosta, front desk lady gives the run around on how they’re in meetings all day long, because the managers don’t want to take our calls. We have text messages from Luis and he never gets back to us after he says he will. It’s been months and they don’t want to pay for referrals, why? No one has reached out to me. We will never send anyone to purchase a vehicle from Bravo Cadillac ever again.

Mariana and Osvaldo were super helpful through the whole process great place

Took it in 4 to 5 times and they couldn't figure out my brakes, or fix them. When they finally said they did, they walked me to a car. Mike proceeded to tell me that my vehicle was crashed and that why's I was having so many issues. I told Mike that my vehicle had never been in an accident. As we were walking towards the vehicle I noticed yellow smudged paint and small damaged on the fender. He then pointed out that my hood had been noticeably repainted so he new my car had been in an accident. I ... Read More

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Google - Dec 15, 2022

Took it in 4 to 5 times and they couldn't figure out my brakes, or fix them. When they finally said they did, they walked me to a car. Mike proceeded to tell me that my vehicle was crashed and that why's I was having so many issues. I told Mike that my vehicle had never been in an accident. As we were walking towards the vehicle I noticed yellow smudged paint and small damaged on the fender. He then pointed out that my hood had been noticeably repainted so he new my car had been in an accident. I was just about to call the cops when I opened up the driver door and noticed IT WAS SONEONE ELSES CAR. From the outside the car was identical to mine, but not the inside. I laughed with relief, but quickly realized that they worked on someone else's car. Mike walked away on his cell phone visibly annoyed. We had warranty at the time but paid to have it fixed correctly by another mechanic somewhere else. I recommend you all doing the same. This place seems very shady and made me seem like I was just a dumb broad who they didn't have to listen too. Mikes only about 4'8 but he's very intimidating so I chose not to go any further with them.

I purchased a 2016 BMW 535i in October, From the start I had various issues! It started off with having to wait a week after I was told the vehicle would be ready for a seatbelt part. I was giving a loaner vehicle which was a Great vehicle but was given it with no gas, when I asked for gas o was told they do not put gas in luxury vehicles. Now I’m having an issue with them paying off the rest of my trade. I was told a check would be sent to my lien holder to cover the ... Read More

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Google - Dec 13, 2022

I purchased a 2016 BMW 535i in October, From the start I had various issues! It started off with having to wait a week after I was told the vehicle would be ready for a seatbelt part. I was giving a loaner vehicle which was a Great vehicle but was given it with no gas, when I asked for gas o was told they do not put gas in luxury vehicles. Now I’m having an issue with them paying off the rest of my trade. I was told a check would be sent to my lien holder to cover the equity. I waited and waited until I received a call regarding the past due payment from the collections department. I called and called and kept getting the run around, so I went in person 3 times and each time I was told someone would come speak to me and no one ever did! I was finally able to talk to someone in finace the 4th time I’ve been told the check was sent again but still has not reflected! The whole process has been very frustrating time consuming and regretful! I was also told that when you purchase a vehicle there you get fee oil changes for life upon completion of my oil change I was told only after it was done that they do not do free oil changes for diesel or BMWs specifically and that they do not offer free oil changes anymore ! If I could give 0 stars I would !!!

customer service has gone down the drain!!! when i take my cadillac in for service it feels like im going to a dealership from alameda! they lost my keys and nobody sounds like they know what they’re doing.

My car deal is finally done and with extreme difficulty!! I have made so many attempts to talk to the general manager and NEVER got a call back. Extremely bad business here!!! My husband and I are business owners and we feel like we are the only ones left who actually provide whole hearted customer service these days and we know that every detail matters. Returning phone calls, listening to customers, letting them know we truly care. Unlike this place of business. What a disgrace!

Do not shop at Bravo. They're not considerate of your time and gas. They like to put you with multiple people, some not salesman, and have no knowledge of what you spoke about prior to your appointment. Manager Alex Flores failed to uphold his commitment to serving the customers with individual undevided attention.

Great customer service

(Translated by Google) Very bad experience I went on Saturday and Omar doesn't even know what he's doing (Original) Muy Mala experience fui El sabado y un Omar ni save lo k esta asiendo

Seems my review has disappeared. Went in to trade my 2022 palisade in for a Tahoe. Was told they would offer me $55,000 for my car. Went back to next day when a vehicle I loved arrived, went inside to run numbers and when the paperwork was laid out in front of me, I realized it said $45,000 for my car. I was doing business alone as my husband was at work and they truly tried to take advantage of me. When he went to see if they would offer me the same amount as the previous day, they told me no. I’... Read More

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Google - Nov 24, 2022

Seems my review has disappeared. Went in to trade my 2022 palisade in for a Tahoe. Was told they would offer me $55,000 for my car. Went back to next day when a vehicle I loved arrived, went inside to run numbers and when the paperwork was laid out in front of me, I realized it said $45,000 for my car. I was doing business alone as my husband was at work and they truly tried to take advantage of me. When he went to see if they would offer me the same amount as the previous day, they told me no. I’m grateful I didn’t fall when they tried to take advantage of me. Just wish they would fix our credit, because I would have never went in had I had been offered only $45,000 in the begin with. Crooks. Also want to mention, they were sending me cars that were available, but the supervisor was driving, some that were in las cruces, and some that were loaners, so I couldn’t see them until I was approved. GO SOMEWHERE ELSE

(Translated by Google) The best thing about that store and its owners and employees, all super professional and attentive to their customers (Original) Lo mejor esa tienda y sus Duenos y empleados todos super profecionales y atentos con sus clientes

Hello, Biggest Crooks in El Paso, They charge you $2898.00 on all cars for bullcrap protection, nitrogen and cleanup! Don't waste your time at this dealship. Go some where else!!

Our family has been Cadillac owners for many years particularly Bravo. We have purchased two Cadillacs and in this time we have done all of our service at Bravo. Our Service Advisor is Mike Rodriguez. On 11-11-22 we took our CTS coupe in for service. Our daughter is currently in the Navy and I drove the car back from San Diego for service so that it would be ready for her next deployment. Prior to me getting the car, the cooling sensor suddenly went out. I immediately call Mike for guidance. Even though he was on vacation, Mike still ... Read More

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Google - Nov 12, 2022

Our family has been Cadillac owners for many years particularly Bravo. We have purchased two Cadillacs and in this time we have done all of our service at Bravo. Our Service Advisor is Mike Rodriguez. On 11-11-22 we took our CTS coupe in for service. Our daughter is currently in the Navy and I drove the car back from San Diego for service so that it would be ready for her next deployment. Prior to me getting the car, the cooling sensor suddenly went out. I immediately call Mike for guidance. Even though he was on vacation, Mike still provided me guidance on what the problem could be and what I should do. I was able to contact a dealership (Bob Stall Chevrolet because the Marvin K Brown Cadillac dealership told us it would be three weeks before anyone could see us and not helpful at all. Anyway, we took the car to Bob Stall Chevrolet because I felt it was a reputable GM dealership. My daughter took the car and was charged 700.00 to install a 56.00 cooling sensor. I have placed a Google review on this matter and the charge is being investigated. I was able to drive the car back to complete other services at Bravo. I know that this is a very long review, but I tell you all this because I never have such issues at Bravo and Mike has our family very spoiled with great service and integrity. We had other issues that came up with the car and as usual Mike had the solution. This is not the first time I needed the car repaired in a timely manner to meet the needs of our family. Mike will never know how much I appreciate everything he does for us. Mike is the gold standard in his field and is the ONLY reason why we stay with Bravo. I can tell you that I am not the only one. I see Mike provide the same intensity with customer he works with. God Bless you brother! You are much appreciated.

service: thermostat replacement (warranty) wipers replaced advisor: Mike

They charge a lot money, I need to return my car because they do something bad. and give you PRETTY BAD SERVICES in vehicle services department . Mike is the worst . They need understand we pay for a service Hello!!!! this people work to services us WHAT that’s hell . This guys didn’t have education.

Don’t waste your time here Go out of state and save yourself some money

(Translated by Google) I would like to share my experience with this company. You see, it was a terrible experience. I bought a truck and everything went very well until suddenly I began to receive letters from banks and loans that I had not authorized and I began to investigate and I realized that all my information had come from this place, we have to be very careful to whom we give our information, they also told me that they were going to change my provida oil and when I went to change it they denied me that why not ... Read More

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Google - Oct 21, 2022

(Translated by Google) I would like to share my experience with this company. You see, it was a terrible experience. I bought a truck and everything went very well until suddenly I began to receive letters from banks and loans that I had not authorized and I began to investigate and I realized that all my information had come from this place, we have to be very careful to whom we give our information, they also told me that they were going to change my provida oil and when I went to change it they denied me that why not all the cars get it They really change what kind of business this is, I am an older adult and putting me through all this is not fair to me, I am very upset and indignant that they take advantage of someone who does not know or because of him simply selling Be very careful to whom you entrust your data and read everything you sign so that you do not come up with something crooked, read the fine print and avoid bad times like the one I had Thanks for your time (Original) Me gustaría compartirles mi experiencia en esta empresa , tú ve una pésima experiencia compre una troca y todo súper bien asta que de repente me empezaron a llegar cartas de bancos y de préstamos que yo no avía autorizado y me puse a investigar y me di cuenta que toda mi información avía salido de este lugar, hay que tener mucho cuidado a quienes le damos nuestra información , también me dijeron que me iban a cambiar el aceite de próvida y cuando fui a cambiarlo me lo negaron que porque no a todos los carros se los cambian en verdad que clase de negocio es este , soy una adulto mayor y hacerme pasar por todo esto no se me hace justo estoy muy molesta y indignada por que se aprovechan de uno que no sabe o por el simplemente echo de vender Tengan mucho cuidado a quien le confían sus datos y lean todo lo que firman para que no les salgan con algo chueco ,lean las letras chiquitas y se evitan el mal rato como el que yo pase Gracias por su tiempo

(Translated by Google) Very bad experience they promise you things and they do not fulfill you when I buy a Nissan they offered me an oil change for life today I went and they told me that it did not cover my vehicle they are dishonest liars do not deceive people (Original) Muy mala experiencia te prometen cosas y no te cumplen cuando compre una Nissan me ofrecieron cambio de aceite de por vida hoy fui y me salieron que no cubría mi vehículo son deshonestos mentirosoooosno engañen a las personas

Traded my 2019 for my 2020, everything was great and quick. The only regret I have, is going alone and not taking a knowledgeable person with me for the process. I’ve been paying my vehicle on time, paid off half my balance already; went to try trading it and come to find out from a professional loan officer that they really burned me completely. Everything is great until it goes to paperwork. DO NOT LET THEM GIVE YOU A SEPERATE CONTRACT FOR YOUR WARRANTY. I was told my warranty should’ve came with my loan (GAP) but they made me do ... Read More

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Google - Oct 15, 2022

Traded my 2019 for my 2020, everything was great and quick. The only regret I have, is going alone and not taking a knowledgeable person with me for the process. I’ve been paying my vehicle on time, paid off half my balance already; went to try trading it and come to find out from a professional loan officer that they really burned me completely. Everything is great until it goes to paperwork. DO NOT LET THEM GIVE YOU A SEPERATE CONTRACT FOR YOUR WARRANTY. I was told my warranty should’ve came with my loan (GAP) but they made me do a separate one, so guess what? The officer told me this dealership literally put me $11,000 of negative equity and I had no idea.. To top it off, the CarFax never mentioned a car accident. I took it to get body work because the front end was not aligned and the body shop told me it was in a front end collision but wasn’t reported so there went my own money fixing it all. Point period blank, I’ll never return here. I was really happy with my purchase until I found out the little game to drown people in negative equity! 😞

I’ve been to several dealerships— but this one made me very disappointed. While I was happy with my purchase that I traded my 2019 Corolla for. Then it came time for me to trade for another because I normally trade after certain mileage. Come to find out, the dealership really screwed me. I was told by the dealership I tried trading with that Bravo Cadillac did my warranty separate, rather than with my vehicle all together. Come to find out they put me $11,000 upside down in negative equity. My previous auto loan, was paid off 100%. But why am I suddenly ... Read More

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Google - Oct 14, 2022

I’ve been to several dealerships— but this one made me very disappointed. While I was happy with my purchase that I traded my 2019 Corolla for. Then it came time for me to trade for another because I normally trade after certain mileage. Come to find out, the dealership really screwed me. I was told by the dealership I tried trading with that Bravo Cadillac did my warranty separate, rather than with my vehicle all together. Come to find out they put me $11,000 upside down in negative equity. My previous auto loan, was paid off 100%. But why am I suddenly told I have $11k of negative equity? I was told by three dealerships that I should have had someone come along with me that knows about contracts. Im very upset and ashamed. I’ll never do business here again, unfortunately. 😞

I called last Thursday to speak to someone from service. No one picked up so receptionist took my information so they could return my call. It is now Tuesday & still have not heard back from them. Very disappointed & was thinking about getting another car from here.😞

wouldn’t shop here again, over priced and under inspected!!

Worst service ever! They never respond or communicate anything. Don’t even bother to take your vehicle for service or the bodyshop

I’ve purchased 4 vehicles from different dealerships and this has by far been the worst experience. I purchased a 2017 corvette being told it had no accidents, was promised the car would be buffed out, but soon found it all to be untrue. First off the sales team tried adding an extra 2500 on the deal before I signed but I noticed the numbers didn’t add up to the numbers we agreed to. I was about to walk out but then they fixed it and said it was their mistake. I forgave them, and I signed the contract. Within a week ... Read More

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Google - Sep 9, 2022

I’ve purchased 4 vehicles from different dealerships and this has by far been the worst experience. I purchased a 2017 corvette being told it had no accidents, was promised the car would be buffed out, but soon found it all to be untrue. First off the sales team tried adding an extra 2500 on the deal before I signed but I noticed the numbers didn’t add up to the numbers we agreed to. I was about to walk out but then they fixed it and said it was their mistake. I forgave them, and I signed the contract. Within a week I took my car for a paint job, and got it buffed out and did some extra things to the corvette. The mechanic noticed there was a crack on the frame that’s caused by accidents. I checked carfax and saw it had over 3 accidents, and my salesmen still said it had no accidents. I didn’t tell him I knew the truth already. Just wanted to see him lie again as he sent me pictures of car history that didn’t match the info I had. He recommended I returned the car because it looked like it was covered up. I did exactly that and Bravo tried claiming I hit a speed bump that caused that. I was upset and told them I had it for a week , so they ended up recalling my vehicle. I was told that the car would be auctioned off and I’d receive my truck back from the trade in. They refused to refund me for the paint job that was given on that corvette. Now it looks way better than the condition I was given it in the first place. They’ll obviously make their money on the auction yet refused to compensate me for the money I spent. It’s not my fault the inspection team didn’t find the crack in the frame. And I’m thankful to at least have taken it to a mechanic because it wasn’t the plan at first. Now I’m out 1k from a paint job I did on that corvette, and it could’ve been worse. Wish it would be resolved. Before/ After on the work done to the corvette at the shop.

I purchased my car here. But I reside out of el paso. When the salesman sold me car and finance they told us that our oil changes would be free. And that it would work any where out of town.I took my car for oil change where i reside and i had to pay. I have been calling bravo they just keep sending me to different people there. Since june no one has replied or called me back. I keep leaving messages and no one calls back. Also starting with receptionist. I would just like if they can reimburse ... Read More

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Google - Sep 1, 2022

I purchased my car here. But I reside out of el paso. When the salesman sold me car and finance they told us that our oil changes would be free. And that it would work any where out of town.I took my car for oil change where i reside and i had to pay. I have been calling bravo they just keep sending me to different people there. Since june no one has replied or called me back. I keep leaving messages and no one calls back. Also starting with receptionist. I would just like if they can reimburse me. Im not going to be going driving to el paso just for oil change thank you I hope someone will respond very bad service in all departments. Not service. Thank you

Called about ordering the new electric Cadillac and while the sales person I spoke with was polite and professional when I asked about a mark up from the online price I was informed that they do a minimum of twenty percent.....ridiculous. I did get the feeling that the information about the mark up would not had been volunteered if I didn't specifically ask about it. How people are writing reviews recommending a dealer that would literally and happily rob you blind for an extra $11,000 to just hand you the keys to a car that you order online is ... Read More

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Google - Aug 30, 2022

Called about ordering the new electric Cadillac and while the sales person I spoke with was polite and professional when I asked about a mark up from the online price I was informed that they do a minimum of twenty percent.....ridiculous. I did get the feeling that the information about the mark up would not had been volunteered if I didn't specifically ask about it. How people are writing reviews recommending a dealer that would literally and happily rob you blind for an extra $11,000 to just hand you the keys to a car that you order online is beyond me. As for me I had no issue making a couple phone calls to other dealers to save myself $11,000.

Veteran bought a 2022 CT4 for my wife put down 30,000 was told I would receive the car following week ,then was told in two weeks finally called my sales man told him when was my car coming in he said the. Following week he just couldn't say what date told him I was considering backing out of the deal received a call from HENRY CORDOVA fiance manager asking me why I was considering backing out I told him I was getting tried of being told next week next week ge told me the car should being Monday and he was ... Read More

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Google - Aug 25, 2022

Veteran bought a 2022 CT4 for my wife put down 30,000 was told I would receive the car following week ,then was told in two weeks finally called my sales man told him when was my car coming in he said the. Following week he just couldn't say what date told him I was considering backing out of the deal received a call from HENRY CORDOVA fiance manager asking me why I was considering backing out I told him I was getting tried of being told next week next week ge told me the car should being Monday and he was sorry about the delay that if there was anything he could do to keep us from backing out my wife was on the other line and said we would wait a couple of days more I asked him if maybe he could give us some hats and a wind shield cover he said yes today I called him to remind him of what he had said and he told me in a very rude voice that the only way I was going to get that stuff was if he bought it for us and that he had never said anything about that to us just so happens me and my wife heard him so I guess we're wrong not him ,I really wish that had showed there true colors cause I would have rather gone to dallas to get my wife's car ,sorry but I'm old school if you say something you back it up now I'm afraid what other stuff will they come up with I didn't say anything this is my second review cause my frist one was taken down

Buyers beware. This new addition to our community is a fraud and enjoy their special techniques to screw the general public. My wife and I spent 7 hours. Yes. 7 hours at their chop shop in Las Cruces NM. My wife traded in her 2020 Toyota vehicle and the payoff was $ 24000. They hid the fees in the paperwork and she had to sign documents stating she HAD to receive the warranty program. The I inspect commercial dealerships for a living. There vehicles are from flooded areas and not to standard . Please and YRS.. please go across the street to a valued dealership

Today I and my husband have yet again experience another horrible situation with bravo Cadillac We are tired of being nice, patient, understandable, respectful but not anymore! Here’s a little back story so 8 months ago we upgraded are vehicle with bravo are experience with bravo was beyond amazing best dealership We’ve been at so far! Bravo is the best one yet we love how they helped us we love the sales mean and we love are vehicle unfortunately things started to take a turn a few months after. So it’s about that time where we should have ... Read More

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Google - Aug 19, 2022

Today I and my husband have yet again experience another horrible situation with bravo Cadillac We are tired of being nice, patient, understandable, respectful but not anymore! Here’s a little back story so 8 months ago we upgraded are vehicle with bravo are experience with bravo was beyond amazing best dealership We’ve been at so far! Bravo is the best one yet we love how they helped us we love the sales mean and we love are vehicle unfortunately things started to take a turn a few months after. So it’s about that time where we should have gotten are plates however we never received a phone call as they stated which is okay because we can all forget sometimes so I drove to bravo hoping are plates would be there but unfortunately they were not the receptionist question me if I had the Vehicle under another name or if I even bought the vehicle with them haha it was unbelievable at first however once everything was situated the receipt did not give me a straight answer as in to why they are not here yet and why I have to wait longer I was confused and concern however the receptionist said don’t worry I will call you etc. so I was given paper plates for a month. It’s close to being a month now still no contact from bravo so I called bravo I spoke with the same receptionist sadly I had to repeat my whole situation to her which was a little upsetting to me and yet still no straight answer I’m just giving another lame excuse and paper plates for another month so months go by and yet I’m still in the same situation this has been an on and off with bravo trying to get answers about my plates trying to reach out to them when they kept telling me they would but they never did and on top of that having to go every month to get paper plates. Honestly it did get overwhelming it was unfair to us it was unprofessional within those months it was hell we had to repeat are self more then once we were mistreated we were not given answers we were hanged up on we were told one thing then another slowly we were losing are patient. Bravo is miles away from us we are both full time employees with a toddler and a newborn so to keep having to be the only one trying here and driving to get paper plates it’s a struggle sometimes a month just feels like a week like it sucked because we felt like we never got anywhere like I’m pretty sure if they were in are shoes they would have not liked it and understand us. Tomorrow are plates are going to expire so my husband goes to get new ones it’s the same old story my husband is tired at this point he asked to speak to a manger now you would think things would have been taken more seriously but the Manger was very unprofessional he was rude he was sarcastic he did not help my husband one bet! my husband was tired of his attitude he requested to speak to his manager however he was not doing what my husband we requested as if he did not want us to speak to someone higher because maybe he was afraid that we would aware them of how he was treating us maybe? so my husband at this point just says have a good day and gets us paper plates yet again. I’d think twice coming here they fool you then they creep on you and stab you in you back!

Went in yesterday to possibly trade in two vehicles and buy one truck. Found truck online and when we get there they don’t even have keys to test drive. That’s fine we could test drive later, but then we get low balled on both trade ins. Then the salesman gives me a price that is over $5000 more than their listing online says. He tells us I’m not approved so I decide to call a relative to get a co-signer. I then fill out the paperwork for the co-signer last night, no answer when I call to make ... Read More

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Google - Aug 13, 2022

Went in yesterday to possibly trade in two vehicles and buy one truck. Found truck online and when we get there they don’t even have keys to test drive. That’s fine we could test drive later, but then we get low balled on both trade ins. Then the salesman gives me a price that is over $5000 more than their listing online says. He tells us I’m not approved so I decide to call a relative to get a co-signer. I then fill out the paperwork for the co-signer last night, no answer when I call to make sure the correct salesman gets the form. Fast forward to this morning around 915, I call to ask about the financing and am told we submitted with the co-signer but we’re waiting to hear back. The salesman calls back not even 30 minutes later to say the person who traded in the truck we were looking at has now decided he wants the truck back so he’s coming to get it. So Bravo was trying to sell a truck they didn’t even own since this trade in had not been officially finished?? They ran my credit 4 times which will now drop it further and I have no vehicle to show for this!! Called at 10 to speak with a manager and still not a single phone call, and even left a message with finance to call me back since they ran my credit for a truck they couldn’t even sell! DO NOT GIVE BRAVO YOUR BUSINESS, shady business practices and can’t even get an apology or a call back to get the inquiries taken off my credit file.

No negotiations on a USED car. Mentioned an exact model vehicle for 30k less than the one on their lot. Was willing to take the vehicle if some negotiable price would be put on the table. I wasn't asking for 30k off the price just some negotiation but instead I was told LITERALLY to go to another dealership. Never been told that in my life and iv purchased about 32 vehicles this would have been my first caddie. Well off to the benz dealership.

Worst sales and service experience ever!!! There are so many instances of employees saying one thing and doing something else in our buying and service experience that I will absolutely never be back. I wish I could give them Zero stars because I wouldn’t recommend.

Crooks at $20,000 over msrp. Government needs to change laws that protect these scumbag car dealers

20 - 30% increase on the sticker price on the window?????

Worst place. I have being taking my car for service for the 4th time and still can't fix the problem. It's a inconvenience to keep taking it and they don't fix it. I would like to take to the man in charge of this dealership. Cause this is ridiculous. Poor management

(Translated by Google) Very 😡 annoying, they charge you very expensive for everything, they are very dishonest now it turns out that in the record of my Cadillac they put nothing more than what suits them I have had a very bad experience with this company!! I definitely do not recommend it 👎 (Original) Muy 😡 molesta, por todo te cobran carísimo, son muy deshonestos ahora resulta que en el record de mi Cadillac ponen nada más lo que les conviene yo e tenido muy mala experiencia con esta compañía!! Definitivamente no la recomiendo 👎

(Translated by Google) Very bad experience I bought two cars and they both returned to the workshop a week, they return them to you because they do not fail them they promise you many things, and when you sign nothing the cars look beautiful but they are a box of surprises, and in the The workshop only gives you long and if they lend you a car as defective as the one you bought (you have to camp there to get one), forget that they return your new car quickly at least one month to get it back. (Original) Muy ... Read More

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Google - Jul 21, 2022

(Translated by Google) Very bad experience I bought two cars and they both returned to the workshop a week, they return them to you because they do not fail them they promise you many things, and when you sign nothing the cars look beautiful but they are a box of surprises, and in the The workshop only gives you long and if they lend you a car as defective as the one you bought (you have to camp there to get one), forget that they return your new car quickly at least one month to get it back. (Original) Muy mala experiencia compre dos carros y los dos se regresaron al taller ala semana, te los regresan que porque a ellos no les falla te prometen muchísimas cosas, y al firmar nada se ven hermosos los carros pero son una caja de sorpresas, y en el taller solo te dan largas y si te prestan carro igual de fallento que el que compraste ( tienes que hacer camping ahí para que te presten uno), olvídate de que te devuelvan tu carro nuevo rapido mínimo un mes para que te lo devuelvan.

I had a good experience throughout the whole process. I especially liked the manner in which the agent who handled my car (Mike Rodriguez) made sure a shuttle was ready to take me home as well as to go pick me up when my car was ready.

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Mike Rodriguez always gives me first class treatment when servicing my two Cadillacs. Mike has taken great care of my vehicles for many years. I trust his advice on my auto care! Bravo Cadillac is fortunate to have a dedicated employee and a professional that truly cares about his customers such as Mike Rodriguez.

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Worst body shop they take forever to fix your car and their excuse is i want to make sure its good when i turn it in to you my car is been there since December 2020 and right now is July 2021 7 months repairing avoid this body shop at all cost